General Terms and Conditions

Subject and Application of the General Terms and Conditions

The General Business Conditions (in the following “Terms and Conditions”) shall apply to the relationship between Goonet (in the following “Neo”) and the customer (in the following “customer”). The General Terms and Conditions are part of every contract between Neo and the customer.

Offer and Prices

Accordingly, the images on the Internet web site may differ from the latest product design. That’s why Neo reserves the right of detail and construction changes. All information and images on the Neo Internet site are non-binding. Errors and technical changes are excepted.

Delivery and Delivery costs

Delivery or shipment take place at the client’s own expense and risk. Delivery costs include the charges for deliveries to the agreed destination, as well as the handling charge and VAT. Custom fees are at the expense of the client and charged by the national customs office. Under no circumstances may delivery delays be subject to claim for compensation or a right to rescind the contract.

Transport Risks

At the moment of delivery of the goods the package has to be to checked, in the presence of the beharre, for external intactness. Damages or destruction of the transport package, also minimally, have to be confirmed upon receipt by the supplier. Without this confirmation no compensation for transport damages will be possible. If during the unpacking any transport damage is noticed, this has to be documented, within 24 hours after receipt, by ascertainment of facts from the delivering haulage company (railway, courier service, post, shipping agent). In case of claim, the confirmed ascertainment of the facts must be sent immediately to Neo.

Coverage of limited warranty

The limited warranty covers defects in materials and workmanship in your – our end-user customer’s  products.

Non-Coverage of limited warranty

Problems that result from: •External causes such as accident, abuse, misuse, or problems with electrical power •Not authorized servicing •Cosmetic damage, including but not limited to scratches, dents, and damage to finish and/or paint. •Damage or mailfunction caused by a fall, whether by accident or thru mounting/ fixing to any surface •Usage that is not in accordance with product instructions •Disregard of IPX-4 standard for eligible products. IPX-4 approved products are protected against splashing water from any angle but are not submersible. Any damage caused by water is not eligible •Failure to follow the product instructions or failure to perform preventive maintenance. •Problems caused by using accessories, parts, or components not supplied by us •Products with missing or altered serial numbers •Products for which payment has not been received THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS. THE DISTRIBUTOR’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE OR RECEIPT. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

Start of limited warranty

The limited warranty on our products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts.

Notice of Defects

Though Neo controls all articles carefully, complaints may occur. Complaints shall be made within 5 days from delivery, in written form. Stamps for returns and complaints are payable by the customer. All goods remain the property of Neo until fulfillment of all claims Neo has towards the customer, no matter from which transaction. This applies also to the delivery of goods that the customer has expressly referred his payment to. In case of returns, not caused by fault of Neo, no credit will take place.

Retention of Title

The product supplied remains the property of Neo until the date of full payment and cannot be sold, given in mortgage to third parties nor surrendered. Prices, technical changes and errors excepted. Any recourse to courts of law is excluded.

Data Protection

The personal data of the client are processed, archived and used in accordance with the Swiss data protection law. Client data are exclusively used within Neo and are not passed to third parties.

Place of jurisdiction

Any depute arising between the parties is of the exclusive competence of Swiss law. The place of fulfillment and exclusive venue is Zurich.

Site Policy

The content of the Neo web site is copyrighted. The reproduction, alteration, diffusion or archiving of information or data, especially of texts, parts of texts or images, need the prior approval of Neo. The use of all information or data listed here, the registration of certain web sites as well as all actions and omissions related to Neo web sites are subject solely to Swiss law.

Disclaimer

Neo provides predominantly information and data, as well as hyperlinks (Internet shortcuts) and information on other web sites. This information and data are solely used for information purposes, without that the user may appeal to or rely on the currency, validity or completeness of the information provided. Insofar as Neo does not assume any warranty or reliability, especially not for direct or non-direct damages arising from the use of information or data that can be found on Neo web sites. Neo does not assume any responsibility especially for the content or the functionality, correctness or legality of third party web sites connected by links from Neo’s web sites. Neo reserves the right to make modifications or supplements to the information or data provided at any time and without prior announcement.

Update of the General Terms and Conditions

June 2014